LEGAL / PRIVACY
An overview of how AYG Labs receives, uses and protects the information shared when discussing a digital project.
A CLEAR STANDARD
We use the information you choose to submit to respond to your enquiry. Some legal and administrative details will be finalised before the full public launch; you can contact us directly about your data at any time.
Contact AYG Labs ↗01
AYG Labs is a digital studio based in Armenia. For any privacy-related enquiry, correction or deletion request, write to contact@aygelabs.com. Business registration and formal legal details will be completed before the final public launch.
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When you submit our project form or contact us directly, we may receive your name (if provided), preferred contact channel, email address, telephone number or Telegram username, project category, requested services, indicative budget and any message you choose to share. We may also record the page or marketing campaign from which you initiated your request, your selected language, the time of submission and the privacy-notice version you accepted.
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We use enquiry information only to understand your request, respond through the contact method you selected, prepare a proposal when requested and keep an accurate record of related communications. We do not sell your enquiry details or use them to create fabricated marketing results.
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Our website is hosted on Vercel and enquiry submissions are stored in Supabase when online intake is enabled. Authorised AYG Labs administrators will be able to access submitted requests after signing in. Infrastructure providers may process data in the regions where their services operate. When you contact us through WhatsApp, email, Telegram or telephone, the relevant communication provider also processes information under its own terms.
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Our retention policy is to review enquiries regularly and delete closed or unconverted requests after 12 months without recorded activity, unless an ongoing project, contractual obligation or applicable legal requirement calls for a longer period. Active requests remain under review until resolved. Rate-limiting records contain hashed identifiers rather than raw IP addresses and are removed during routine housekeeping. Retention procedures are currently manual; automated deletion is not yet enabled.
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We restrict access to customer requests through server-only APIs, database permissions, authentication for administrators and Row Level Security. Online form submissions are checked for required fields, rate-limited and screened for obvious automated spam. No technical measure can guarantee absolute security.
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When optional analytics are enabled, we collect page views, general acquisition category (direct, search, social or referral), the page path without URL query parameters, broad device size, selected language, an approximate country provided by our hosting platform, and interactions such as clicks and completed form submissions. This only starts after you choose Allow statistics. We use temporary random identifiers to estimate sessions and visitor-days; these are pseudonymous, server-hashed, and are not linked to submitted names, contact details, or message contents. No Google Analytics, advertising pixels, or Vercel custom-event tracking are used. Our target retention is 90 days, with manual removal of older event rows in the current implementation. You may refuse analytics or change your choice using Analytics preferences in the footer; refusing does not stop forms or direct contact. Technical cookies may support private administrator login independently of this choice.
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A functional first-party cookie named ayg_locale remembers your chosen website language for up to one year. This preference is separate from analytics consent and does not track visits.
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To help you change language without losing an unfinished enquiry, this browser tab temporarily keeps your draft form answers in sessionStorage for up to two hours. Drafts can include any contact details you have entered. They remain on your device and are not sent to AYG Labs until you submit the form. Successful submission clears the draft.
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You can ask us to access, correct or erase information you have provided, subject to applicable legal exceptions. You can also contact us directly instead of completing the Project Builder. To exercise a privacy request, email contact@aygelabs.com. We will verify the request where necessary before disclosing or changing personal information.
Questions about privacy? Email contact@aygelabs.com.
